Position: Resort Manager
Salary: On Application
We are seeking a Resort Manager for our boutique property located in Salamumu, on the island of Upolu in Samoa. Preferably looking for a couple to run the resort together as a team.
The successful applicant(s) will have relevant experience and a thorough knowledge of hospitality in the South Pacific Islands or a country with a developing tourism sector and with a knowledge/interest in watersports and adventure tourism.
We seek candidates with relevant experience in the following areas of resort management:
•Ensure positive customer experiences by interacting with guests, maintaining high-quality facilities and remedying problems quickly. Managing the Tour Desk, arranging transfers / local tours / boat tours. •Ensure smooth running of daily operations - front desk, reservations, housekeeping, maintenance, gardeners, security, accounts and restaurant/bar by providing support to the existing departmental managers. •Manage operational costs of Resort through efficient purchasing and stock control.
RESERVATIONS & GUEST RELATIONS
•Proficient operational knowledge of Property Management System (RMS) Channel Manager / Online travel agent extranets. Ensure Guest check in / out experience is as seamless as possible and their expectations are met resulting in increased positive feedback / ratings.
•Train, supervise, motivate, discipline and monitor the performance of all employees in accordance with the Local Employment Law and the company policy.
We would be particularly keen to speak to a couple who have worked in beach/island/eco tourism as we have a boat and offer surf, boat and adventure tours. This is also an area we are looking to grow in 2017/18. Our beautiful location and years of experience means we are able to offer guests great experiences in Samoa and we want to continue to improve on this.
Accommodation and a meal package is provided along with transport. Salary is to be discussed on application.
We are still very much involved in the business and take care of the Marketing and Sales and the Accounting / high level management on a daily basis.
We are seeking a hands on day-to-day Manager (couple preferred) to assist in the daily resort operations which will enable us to grow the business on a global scale to new markets.
Listing Date: May 23, 2017