Samoa Apia Spa Supervisor  South Pacific Employment
Thursday, July 16, 2020


Job Ref: SPE 2207

Category: Hospitality

Country: Samoa

Location: Apia

Position: Spa Supervisor

Salary: Depends upon experience

Job Description:

Job Description Spa Supervisor

Objective- The Spa Supervisor will oversee the Spa Receptionists and therapists and will lend support when needed. The Spa Supervisor will also assist the Spa Manager in the day to day operations of the business and oversee all spa operations in the Spa Managers absence. Requirements- Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional. Welcome and acknowledge all guests’ according to the company standards, anticipate and address guests’ service needs. Handle any guest issues with professionalism and confidence. Develop and maintain positive working relationships with the spa team and support the spa team to reach common goals. Maintain the Serenity of the Misiluki Spa areas *Minimum one year experience in a supervisory role *Experience as a beauty or massage therapist an asset *Minimum 2 years customer service experience( preferably in the hospitality industry)

Job Responsibilities- Responsible for training all new front desk staff ensuring all job requirements and standards are met directed by the Spa Manager. Proficient with computers including Microsoft office. Effectively resolve guest complaints and communicate with Spa Manager regarding issues and resolutions Assist the Spa Manager in coaching and evaluating of the spa team performance. Assist with monthly inventory Maintain all guest supplies and assist in ordering as needed Maintain retail area and check retail stock daily Strong retail skills Answer questions about available services and general property information Ensure cleanliness of all guests and office areas Perform other reasonable jobs duties as requested by the Spa Manager Excellent oral and communication skills Dependable with the ability to work a flexible schedule including overtime, nights, weekends and holidays Job Level – Supervisory Reports to- Spa Manager Salary – Depends upon experience

Listing Date: June 07, 2017

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