Position: Reservation Manager
Le Vasa Resort: Distinctly Samoan sustainable boutique resort
Its a great opportunity to work and represent an authentic resort with a taste of Samoa on the island of Upolu.
RESERVATIONS & GUEST RELATIONS •Proficient operational knowledge with Hotel/resort booking systems, emailing replies and billing wholesaler and travel agents. Property Management System (RMS) Channel Manager / Online travel agent extranets. Ensure Guest check in / out experience is as seamless as possible and their expectations are met resulting in increased positive feedback / ratings. Guest relations personnel's role is to offer a warm and efficient welcome to our guests. You are the first point of contact for guests when they book rooms, for dinner and check in and their last point of contact when they leave; your goal is to ensure they leave happy and satisfied, and they look forward to their next visit with us. This role also involves the daily administration for the resort, customer service, answering emails, telephones and all front of house duties in relations to the guests. In addition handling purchase orders and receivables.
Minimum 2 years experience in Hotel/resort. Employment references required. Must be fluent in English and good people skills and phone manner.
Qualified persons should send their CV/Resume for Application. For foreign applications we are offering Room and food with local salary. Contract term of up to 2 years. * conditions apply Friendly working and living environment, we have a awesome team and a beautiful setting.
Ideal applicant * Experience in hospitality * Additional languages are a bonus * Outgoing personality * Organised * Competent in Written and Oral skills * Experienced in Microsoft Office programs * Experienced with Reservation systems * Drivers license * Sales and marketing a plus * Team player (key) * Understands island mentality
A brief description about the resort below Home to only 16 bungalows, villas, fales and rooms, Le Vasa Resort is the quintessential secluded paradise - the ultimate place to unplug, unwind and reconnect with what's really important.
Perfect for couples, families and small groups, Le Vasa Resort offers a uniquely Samoan holiday experience and a range of authentic local cultural activities and adventures, Samoan wellness treatments, water sports, water activities fishing charters and romantic sunset cruising.
We offer South Pacific-infused cuisine at Cocolin's by the Sea restaurant and the Ugly Mermaid bar with its tranquil ocean views.
Close to both Faleolo International Airport and the Mulifanua Wharf Ferry Terminal connecting the islands of Upolu and Savaii, Le Vasa Resort sits in one of Samoa's most historic and accessible locations.
The Le Vasa Resort family believe that holidays are better when they're genuine, not generic. We want our guests to feel and enjoy an unmistakably Samoan experience.
We look forward to you welcoming you to the Le Vasa family soon!
Listing Date: March 11, 2018