Position: Office/ Reservations Manager
Salary: Samoan Tala
IMMEDIATE OPENING FOR OFFICE/RESERVATIONS MANAGER
Great Opportunity to work in Samoa, Le Vasa Resort
RESERVATIONS & GUEST RELATIONS • Must have excellent written and verbal skills, computer literate and competent customer service.
Ensure Guest check in / out experience is as seamless as possible and their expectations are met resulting in increased positive feedback / ratings.
Guest relations personnel's role is to offer a warm and efficient welcome to our guests. You are the first point of contact for guests when they book rooms, for dinner and check in and their last point of contact when they leave; your goal is to ensure they leave happy and satisfied, and they look forward to their next visit with us. This role also involves the daily administration for the resort, customer service, answering emails, telephones and all front of house duties in relations to the guests. In addition some administration work ie. payroll and handling purchase orders and receivables.
Preferred qualities although not required we can train the right person. Proficient operational knowledge with Hotel/resort booking systems, emailing replies and billing wholesaler and travel agents.
Minimum 2 years experience in Hotel/Resort/Hospitality. Employment references required. Must be fluent in English and good people skills and phone manner.
Its a great opportunity to work and represent an authentic resort with a taste of Samoa on the island of Upolu.
Qualified persons should send their CV/Resume for Application. For foreign applications we are offering Room and food with local salary. Salary is based on experience. for the right person additional incentives are possible. Contract term of up to 2 years. * conditions apply Friendly working and living environment, we have an awesome team and a beautiful setting.
Ideal applicant * Experience in hospitality * Additional languages are a bonus * Outgoing personality * Organised * Competent in Written and Oral skills * Experienced in Microsoft Office programs * Experienced with Reservation systems * Drivers license * Sales and marketing a plus * Administration Skills * Bookkeeping Experience * Team player (key) * Understands island mentality
A brief description about the resort below Oceanfront resort with 16 bungalows, villas, fales and rooms, Le Vasa Resort is the an authentic paradise near the airport and Mulifanua wharf.
Le Vasa Resort target market is couples, families and small groups, we offer a unique Samoan holiday experience and a range of authentic local cultural activities and adventures, Samoan wellness treatments, water sports, water activities fishing charters and romantic sunset cruising.
We offer South Pacific-infused cuisine at Cocolin's by the Sea restaurant and the Ugly Mermaid bar with its tranquil ocean views.
Close to both Faleolo International Airport and the Mulifanua Wharf Ferry Terminal connecting the islands of Upolu and Savaii, Le Vasa Resort sits in one of Samoa's
We look forward to you welcoming you to the Le Vasa family soon!
Listing Date: July 20, 2018