Location: Matatufu, Upolu, Samoa
Position: RESERVATIONS OFFICER
Salary: On application
Senior Reservations Officer
We are looking for a superstar to join our exceptional reception team. You must have a passion for providing friendly and exceptional customer service, and creating a welcoming and unforgettable experience for all of our guests. You will have a proven track record in managing a successful reservations team in order to drive maximum conversions per call, through training and development and effective upselling programs. This position is an integral part of a high performing Resort team and a key contributor to the Hotel's ongoing success.
Core Work Activities:
Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues. Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
For this role, your attributes will be inclusive of the following: Previous experience in a similar role, ideally in a luxury Resort or similar environment, Detailed knowledge and skill in the use of the Hotel mate program, Have superior communication and interpersonal skills, Well presented, Friendly with a professional attitude, Proven organisational and time management skills, Ability to multitask and work efficiently in a high pressure environment, Demonstrated ability to lead, Coach and motivate staff, Strong organisational skills, Attention to detail, Flexibility, Commitment to the highest level of guest service and Flexibility with various shifts.
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Listing Date: March 12, 2019